Terms & Conditions

Online Shopping 

We have taken the utmost care to present the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are a completely accurate representation of the merchandise. Due to the practicalities of our production, we may on occasion use coat linings of a slightly different shade to those displayed on the website - although we of course endeavour to avoid any considerable change where possible.

Before you place an order you should read the following: Terms & Conditions, Delivery Information and Returns Policy, and our Privacy Policy (including our GDPR statement) . These pages form part of these terms and conditions and contain important information about your order and personal data. By submitting an order to us via this website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is taken and processed by us, payment will be made in full. We reserve the right to cancel any order placed on our website. In the event that this occurs, you will be notified and issued a full refund. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. By placing an order, you confirm that you are the person listed in the Billing details.

Visitors under the age of 16 are not permitted to register with this website or submit any information to us.

The Website

We may change the Britannical website and correct or update information on the website at any time without notice. Except in relation to the description of products  available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing or harmful material, any material that may infringe upon the rights of others broadly defined, or any material that does not comply with all relevant laws.

Our Garments

We are not responsible for damage sustained to our garments through improper use or treatment. It is your responsibility, upon placing an order, to follow the care instructions specified in the description of each of our items and on the 'Care Guide' page of this website. 

Our commitment to using natural and sustainable materials means that our fabrics and linings may feature subtle inconsistencies such as yarn variation or texturing. These are not considered faults but rather are characteristic of natural fibres and add to the high quality handcrafted look of our pieces.

Because the majority of our styles are perennial there may be subtle shade and/or fabric weight variations between garments in a style, as well as minor stylistic differences between production runs of a style. We will do our best to match pieces from the same production run if multiple items are ordered in the same style. 

Liability and Indemnity

We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, we will not be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or related to your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have in nay way breached our Terms and Conditions.

Upon placing an order, please ensure that you have entered the correct address details. Unfortunately, we cannot accept responsibility for orders that are delivered to an address that has been input incorrectly and then are lost or stolen.

Jurisdiction

The website is controlled and operated in the United Kingdom. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and, by using the website, you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.

Personalised items

We allow 48 hours (2 working days) for customers placing an order for personalised items to specify their personalisation preferences (i.e. the name to be personalised, the position and the colour of the personalisation) if they do not do so at the time of checkout, whether prompted by ourselves or independently. If we receive no contact from you within this time or no indication of the name to be personalised, we reserve the right to send your merchandise without personalisation. If you give incomplete or unclear instructions within this time regarding the position and colour of your personalisation, we reserve the right to use our discretion when rendering your personalisation. 

Payment

We accept payment using most major credit and debit cards through the payment provider Stripe. We also accept Apple Pay.

Additionally, in cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the Pay in 30 Days option. Payment is to be made to Klarna.

The payment method Pay in 30 days is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

General

We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect. Britannical is part of The Great British Baby Company, which is registered in England under company number 10198264, with its registered office at 4 Frederick Terrace, Brighton, BN1 1AX.